Contact TV Guide Magazine Customer Service
How to Reach a Person at TV Guide Magazine
Verified Contact Information
Toll-Free Number:
-
1-800-866-1400
Legal:
-
1-800-423-0630Privacy Inquiries
TV Guide Magazine Emails:
Complaints/ Feedback
Customer Service
Legal
DMCA Inquiries, Privacy Inquiries
TV Guide Magazine Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular TV Guide Magazine Phone Number
1 (800) 866-1400
Average Hold Time
00:01:29
Average Calls duration
4 minutes
Most Popular TV Guide Magazine Email Address
tvmcustserv@cdsfulfillment.com
TV Guide Magazine Live Agent Availability
32% of callers successfully reach a real person
Issue Resolution Rate
Low (39% reported full resolution)
Call Volume by Day
View full overview ›
TV Guide Magazine Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular TV Guide Magazine Phone Number | 1 (800) 866-1400 |
| Average Hold Time | 00:01:29 |
| Average Calls duration | 4 minutes |
| Most Popular TV Guide Magazine Email Address | tvmcustserv@cdsfulfillment.com |
| TV Guide Magazine Live Agent Availability | 32% of callers successfully reach a real person |
| Issue Resolution Rate | Low (39% reported full resolution) |
| TV Guide Magazine Customer Service Rating | 4.5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 90% phone, 10% email |
| Common Reasons for Contact | Account, activation/ cancellation, shipping and delivery |
| Customer Effort Score | Low Effort |
| Prepare before the call to TV Guide Magazine | First and last name, address or zip code or customer id or account number |
Call Volume by Day
Contact Information
TV Guide Magazine Website:
TV Guide Magazine Help Center:
Corporate Office Address:
TV Guide Magazine, LLC
565 5th Ave, 5th Fl
New York,
New York
10017
United States
Other Info (opening hours):
Mailing Address:
P.O. Box 37360
Boone, IA 50099-0360
Summary of TV Guide Magazine Customer Service Calls
3.1K
TOTAL
CALLS
CALLS
03:39
AVG CALL
DURATION
DURATION
39%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TV Guide Magazine?
Shipping and Delivery Question:
- “Didn't receive TV Guide for week starting May 18th”
- “I was promised a book of trivia and have never received it.”
- “Have not received my May issue”
Account Question:
- “Can't login to web site - Customer Service can't help me”
- “Account balance”
- “No magazine subscription”
Activation/ Cancellation Question:
- “Talk to live person to subscribe”
- “Renew”
- “Deceased subscriber”
Payments and Charges Question:
- “Billing”
- “Duplicate billing”
- “Paid 45 .00 for a tv guide re subscription”
Return/ Replace Question:
- “Address change”
- “Change address”
- “Change of address”
Request for Information Question:
- “Question about subscription”
- “Ask about subscription”
- “Place an order”
Product/ Service Question:
- “TV Guide just expired - need to renew”
- “Products not received”
- “Problem with renewal”
Staff Question:
- “Start service”
- “Clear up my service issues”
- “No service”
Refund Question:
- “Refund the $56.00 ,was told the renewal should be $15.00”
- “I want a refund I of an over payment”
- “Refund”
Cards Question:
- “Can u pay by card at your custom serv”
- “Sent postcard in twice that I wanted to renew and make payments. Never heard a word. Have no idea if I am current.”
- “I sent in a card for a subscription and you thought I was a new person but I have been a customer for years and I got a invoice to renew my subscription so I just want to make sure I don't get a double subscription and pay twice.”
Website/ Application Question:
- “TV guide app problems”
- “I have no email address on file and I can’t get into the website. I am trying to determine whether I need to renew my subscription.”
Employment Question:
- “Missing magazine, In last 8 months I have only gotten 3 or 4 . I have sent messages multiple times. I pay so it is your job to find out why I am anot getting my guides.I have been a customer for over 20 years.guides.”
Other Question:
- “Haven’t received. My tv guide in 2 weeks”
- “Missing issues”
- “Not receiving my guides”
Compare TV Guide Magazine Customer Service To
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TV Guide Magazine